MSD of Warren County
Computer/Chromebook Technician
Job Description
Supervisor:
Director of Technology
General:
Assist the Director of Technology and to help the Technology Department provide staff and students with the tools needed to meet their educational goals. Perform tasks essential to the successful operation and maintenance of corporation computer equipment. This will require monitoring equipment, maintaining hardware and software, and assisting with the training of personnel in the use of new technology. This person must have a working knowledge of Google Education Apps, Windows operating systems, Chrome OS, iPad IOS, and computer hardware.
Specific Duties:
- Monitor the helpdesk system for tickets and respond in a timely manner. Provide proper documentation when the ticket is updated or resolved.
- When troubleshooting a problem with an issue that is unknown, collaborate with the department prior to resolving.
- Install hardware and software according to district guidelines.
- Perform routine maintenance and cleaning on hardware and peripheral equipment.
- Assist Technology Director with the supervision of all system and hardware installations.
- Assist in transferring programs and data for equipment upgrades.
- Assist staff and students in the use of technology to enable them to become more efficient computer users.
- Maintain computer part inventory and replacement warranty repairs.
- Maintain each of the school’s computer networks in media centers, offices, classrooms and computer labs.
- Maintain an organized system of clearly communicated documentation for processes related to the position.
- Maintain a high standard of ethics, abiding by all district policies, and respecting confidential information encountered in the course of the position.
- Perform any other computer/technology activities/duties as assigned by Director of Technology.
This person must be responsible, energetic, reliable and self-motivating.
